Definitions

Terms used in the Regulations mean:

1. Client – a natural person, a legal person or an organizational unit that is not a legal person, the special provisions of which grant legal capacity, which makes orders within the Shop;

2. Consumer – in accordance with art. 22 [1] of the Civil Code means a natural person making a legal transaction with an entrepreneur not directly related to its business or professional activity.

3. Civil Code – the Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);

4. Regulations – these Regulations for the provision of electronic services as part of the Arde House online store

5. Online store (Store) – an internet service available at www.ardehouse.com/sklep, through which the customer may in particular place orders;

6. Goods – products presented in the Online Store;

7. Sales Agreement – a contract for the sale of Goods within the meaning of the Civil Code, concluded between Arde House and the Customer, concluded using the Store’s website;

8. Consumer Rights Act – Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827);

9. Act on the provision of electronic services – the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);

10. Order – Customer’s declaration of intent, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and number of the Goods.

General provisions

1. These Regulations define the rules for using the online store available at www.ardehouse.com/sklep.

2. These Regulations are the regulations referred to in art. 8 of the Act on the provision of electronic services.

3. The Arde House online store, operating at www.ardehouse.com/sklep, is run by Arde House Sławomir Bober, Wielka Wieś 156, 27-215 Wąchock, NIP: 6641521629 REGON: 260084254.

e-mail: sklep@ardehouse.com; telephone: +48 515 511 246

4. These Regulations specify in particular:

  • rules for registering and using an account as part of an online store;
  • the terms and conditions for submitting orders via the online store;
  • the principles of concluding Sales Agreements with the use of services provided as part of the Online Store.

5. Using the online store is possible provided that the IT system used by the Customer meets the following minimum technical requirements: To successfully place an order in the online store www.arde.com/computer, a computer with a processor of min. 400 MHz, 128 MB RAM, a graphics card that supports 1024×600 and 256 color resolutions, and a web browser (Internet Explorer (version> = 6.0), Mozilla Firefox, Opera, Chrome) as well as a keyboard or other pointing device that allows you to fill in electronic forms correctly.

6. In order to use the online store, the Customer should get access to a computer station or terminal device with access to the Internet.

7. In accordance with applicable law, Arde House reserves the right to limit the provision of services via the Online Store to persons who have reached the age of 18 years. In this case, potential customers will be notified of the above.

8. Customers can access these Regulations at any time via the link found on the home page of www.ardehouse.com/sklep and download it and print it out. ”

The rules of using the Online Store

1. Registration in the Online Store is optional. The customer may place an order without registering at the Store, after reading these Regulations and accepting them.

Registration takes place by completing and accepting the registration form, available on one of the Store’s websites

The condition of registration is to agree to the content of the Regulations and provide personal data marked as mandatory.

Arde House may deprive the Customer of the right to use the Online Store, as well as limit its access to some or all of the Online Store’s resources, with immediate effect, if the Customer violates the Regulations, in particular when the Customer:

  • provided during registration in the online store data that is not true, inaccurate or out-of-date, misleading or violating the rights of third parties,
  • he committed an infringement of personal rights of third parties through the online store, in particular the personal rights of other customers of the online store,
  • will allow other behaviors that will be considered by the Arde House Store for behavior that does not comply with applicable law or general principles of using the Internet or harm the reputation of Arde House.

A person who has been deprived of the right to use the online store may not re-register without the prior consent of Arde House

2. In order to ensure the security of the transmission of messages and data in connection with the services provided on the Website, the Online Store takes technical and organizational measures appropriate to the degree of security threat to the services provided, in particular measures to prevent the unauthorized collection and modification of personal data sent on the Internet.

3. The customer is obliged in particular to:

  • use the Online Store in a manner consistent with the provisions of the law in force in the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.
  • not providing or forwarding content prohibited by law, e.g. content that promotes violence, defamatory or violates personal rights and other rights of third parties,
  • use the Online Store in a way that does not interfere with its operation, in particular through the use of specific software or devices,
  • not taking actions such as: sending or posting unsolicited commercial information (spam) as part of the Online Store,
  • use the Online Store in a way that is not inconvenient for other customers and for Arde House
  • use any content posted on the Online Store only for personal use,

The procedure of conclusion of the Sales Agreement

1. In order to conclude a Sales Agreement via the Online Store, go to the website www.ardehouse.com/sklep and select the Goods taking further technical steps based on the messages displayed to the Customer and the information available on the website.

2. The choice of ordered goods by the customer is made by adding them to the basket.

3. During placing the Order – until the button confirming the Order placement is pressed – the Customer has the possibility to modify the entered data and the selected Product. To do this, follow the messages displayed to the Client and the information available on the website.

4. After providing the Customer using the Online Store with all necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will include, among others description of selected goods or services, total price and all other costs.

5. In order to send an Order, it is necessary to accept the content of the Regulations, provide personal data marked as mandatory and press the button confirming the submission of the Order. (Https://www.ardehouse.com/polityka-prywatnosc)

6. Information about the Goods provided on the Store’s websites constitute an offer within the meaning of art. 66 of the Civil Code. Sending the Order by the Customer is a declaration of will to conclude a Sales Agreement with Arde House, in accordance with the Regulations.
The contract is treated as concluded with the moment of receipt of the Customer’s order to the Online Store’s IT system, provided that the Order is in accordance with the Regulations.
After the conclusion of the contract, the Customer receives an e-mail confirming all essential elements of the Order.

7. The sales contract is concluded in Polish, with the content in accordance with the Regulations.

8. Customers can access these Regulations at any time via the link found on the home page of www.ardehouse.com/sklep and download it and print it out.

Consolidation, security, disclosure and confirmation to the Client of the essential provisions of the Agreement for the sale of Goods takes place by sending the Customer to the e-mail address provided and by attaching to the shipment containing the Product confirmation printout, order specification and VAT invoice.

Supply

1. The delivery of the Goods is limited to the territory of the Republic of Poland and the European Union and takes place at the address indicated by the Customer during placing the Order.

2. Delivery of the ordered Goods is carried out through:

– Courier company

There is a possibility of personal collection of the ordered goods after previous contact by phone or email.

Delivery costs are: Payment on delivery – from PLN 19.90. Payment by bank transfer from PLN 15.90. Shipping on a pallet – from 100.00 PLN .. In addition, delivery costs will be indicated at the time of placing the order.

3. The delivery deadline is 1 to 90 days and is calculated from the date of the Customer’s order.

4. Damage to the Product caused during delivery.

In the case of a customer who is a consumer: in the case of consumer distance shopping, an online seller always bears the risk of accidental damage or loss of goods in transit. If, after receiving the Goods, you find damage caused by the transport, please contact our store. Provisions regarding the submission of complaints are contained in point “Complaints about the Goods” of these Regulations.

Prices and payment methods

1. Commodity prices are given in Polish zloty and include all components, including VAT (with distinction from the rate), customs and all other components. It is possible to automatically convert to other currencies such as Euro or Pound Sterling

2. The customer has the opportunity to pay the price:

  • overflow
  • cash on delivery
  • payment in the PayPal system

The right to withdraw from the contract

Only the Customer who is a Consumer has 30 days to withdraw from the contract. According to art. 22 (1) of the Civil Code for a Consumer is considered a natural person making a legal transaction with an entrepreneur not directly related to its business or professional activity.

Complaints about the Goods

1. Arde House as a seller is liable to the Customer being a Consumer within the meaning of art. 22 [1] of the Civil Code, under the warranty for defects in the scope specified in the Civil Code, in particular in art. 556 and art. 556 [1] -556 [3] and subsequent Civil Code.

2. Complaints arising from violation of rights guaranteed by law or under these Regulations should be directed to: Arde House Sławomir Bober, ul. Kopalniana 10/35, 27-200, Starachowice, sklep@ardehouse.com. Arde House undertakes to review each complaint within 14 days. Failure to examine the complaint within the above deadline means that it is justified.

4. Arde House is not a producer of Goods, however all Goods available in the Store are covered by the Arde House guarantee as a seller. Arde House is responsible for the warranty of the sold Goods on terms and for the period indicated in the warranty card. The Manufacturer may be responsible for the warranty of the sold Goods on terms and for the period indicated in the warranty card issued by the manufacturer. If the manufacturer’s warranty document provides for such a possibility, the customer may submit his claims under the guarantee directly at the authorized service, whose address is included in the warranty card.

Complaints regarding the provision of electronic services

1. Arde House takes steps to ensure that the Store operates properly, to the extent that results from current technical knowledge and undertakes to remove any irregularities reported by customers within a reasonable time.

2. The customer is obliged to immediately notify Arde House of any irregularities or interruptions in the functioning of the Online Store website.

3. Irregularities related to the functioning of the Store, the Customer may submit in writing to the following address: Arde House Sławomir Bober, ul. Kopalniana 10/35, 27-200, Starachowice, sklep@ardehouse.com

4. In the complaint, the Customer should provide his name and surname, correspondence address, type and date of irregularities related to the functioning of the Store.

5. Arde House undertakes to review each complaint within 14 days. Failure to examine the complaint within the above deadline means that it is justified.

Out-of-court ways to handle complaints and redress

1. Please be advised that the Customer being a Consumer is entitled to the following non-judicial means of dealing with complaints and pursuing claims:

  • The possibility to request the initiation of mediation proceedings to the Provincial Inspector of Trade Inspection.
  • Application for recognition of a dispute regarding the concluded Sales Agreement by the Permanent Consumer Arbitration Court operating at the relevant Provincial Inspectorate of Trade Inspection.
  • The consumer may also take advantage of the free assistance of the Poviat / Municipal Consumer Ombudsman or a social organization, whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).
  • The European Commission also provides a platform for online dispute resolution (ODR platform). It is available at: http://ec.europa.eu/consumers/odr/.
  • The network of European Consumer Centers (ECK) helps in resolving cross-border disputes.

2. Detailed information on the Consumer’s option of out-of-court complaint handling and redress and access rules are available at the offices and on the websites of district / municipal consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the internet address: https://uokik.gov.pl/spory_konsumenckie.php.

3. The use of non-judicial means of dealing with complaints and redress is voluntary and can only take place if both parties to the dispute agree.

Final Provisions

1. The competent court for resolving disputes with Consumers is the court having territorial jurisdiction according to the applicable provisions of the Code of Civil Procedure.

2. Settlement of any disputes arising between Arde House and the Customer who is not a Consumer is subject to a court having jurisdiction over our registered office.

3. In matters not covered by these Regulations, the provisions of applicable law shall apply, in particular the provisions of the Act of 23 April 1964. The Civil Code (consolidated text, Journal of Laws of 2014, item 121, as amended) and the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827). In the event of any inconsistency of these Regulations with the rights of customers and provisions resulting from generally applicable provisions, generally applicable provisions of Polish law apply.